TRIZ-Based CERTAIN Troubleshooting workshop

TRIZ-Based CERTAIN Troubleshooting

The world of troubleshooting hasn’t evolved since the 1980s, but the sorts of challenges faced by troubleshooters have changed exponentially. Problems are much more complex, dynamic and interdependent than they have ever been. The 20^th Century was a century of specialisation – a world of vertical experts that increasingly find it impossible to communicate across silos. Troubleshooters, if they are to successfully shoot the trouble, have no choice but to operate horizontally, connecting the dots between the vertical silos. The 21^st Century is becoming the century of the generalist. It is becoming the century of the horizontally-oriented troubleshooter. This 16-hour workshop introduces the seven universally applicable ‘CERTAIN’ troubleshooting process and toolkit (more details at  http://systematic-innovation.com/assets/iss-261-Dec-23.pdf). Divided into four half-day online sessions, the workshop will cover:

• Troubleshooting simple/complicated problems
• Troubleshooting high anthro-complexity situations, where there is a need to extract vital information from people that don’t necessarily know how to provide it
• Troubleshooting complex situations (where there are no root causes and no such thing as the ‘right’ answer)
• Troubleshooting problems in very high reliability systems

Taught through a combination of short, sharp injections of theory and hands-on breakout exercises, delegates are invited to bring along real troubleshooting situations to work on during the programme.

Dates: Taught over 4 days, 4 hours per day - Tuesday 18, Wednesday 19, Tuesday 25 and Wednesday 26 February 2025

Precise timing will depend on time-zones of participants, but likely to be around the middle of the day GMT.

The workshop will be taught by Darrell Mann

Price: £120 including VAT@20% per person

We can offer a discount of 15% if you wish to send two or more delegates from the same organisiation - please contact us for a discount code

Delegates will receive: electronic copy of the workshop slides and troubleshooting tool templates.

Joining instructions will be emailed to participants before the date of the workshops.